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Online City Tickets FAQ
How do ticket resale sites like this operate? How is this different from scalping tickets?
How do I know that I will receive valid and authentic tickets? Do you have a guarantee?
I am hesitant about making purchases online. Will my information ever be distributed?
How do I place an order with your company?
I'm having trouble adding additional tickets to my cart, why is that?
How do I navigate the ticket listing page?
Is there a cut off time for events that are the same day?
What forms of payment do you accept and when will I be charged?
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Ticket and Event Details
The price printed on my ticket is different than what I paid for them on your site. Why don't they match up?
Whose name is on my tickets?
What does Obstructed View mean?
Is it possible to get my tickets before the expected delivery date?
Email, Instant Download, and Mobile E-ticket Delivery
Can I request a particular delivery type or ticket format?
How will I get my tickets if the event is too soon for them to ship.
Why is there a delivery fee associated with every order?
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What is your cancellation/exchange policy?
If the event is cancelled or rescheduled, will I receive a refund?